FAQ
Q1: How do we place an order?
A: You can chat online with our sales or send e-mail, specify the
item, quantity, payment or other specifications below the order.
Q2: What certifications can your battery meet?
A: Our batteries have these certificates: CE, FC, MSDS, ROHS, UN,
UL.
Q3: How to calculate the shipping cost?
A: Please contact us before placing an order. We will calculate the
specific shipping cost according to different countries, different
postal codes and different order weights. We will provide you with
the best shipping method and accurate shipping.
Q4: What are the acceptable delivery terms?
A: There are many delivery terms we can accept, but currently the
most commonly used are FOB, CIF, EXW, DEQ, DDP, DDU, express
Q5: Can I get free samples?
A: Usually we do not provide free samples, but we can refund the
sample cost when the buyer places a large order.
Q6: The delivery time set by your system is 15 days. Do I really
need to wait that long?
A: No, if it is not a customized order, we usually send it out
within 7 working days.
Q7: Does the shipping method to our country include tax?
A: It depends on the country and shipping method you choose. Most
Asian countries, most European countries, the United States and
Canada have tax-included shipping channels.
Q8: How can I confirm the quality of the products you sent me?
A: No matter how much you order, we will send you test videos and
pictures of each product before shipping. Test the voltage and
internal resistance of each battery.
12 years of deep cultivation of lithium battery research and
practical products
Baidun New Energy's power supply solutions empower the world and
use electricity freely.
Customer first
24-hour online service to solve any order problems for you!
